Privacy Policy

A3 SALON is responsible for protecting your personal data and strictly complying with applicable laws. We undertake to properly manage, protect and process your personal data in accordance with A3 SALON ‘s personal data protection policy ( ” this Policy ” ), which applies to all personal data collected by our online store ( ” this website ” ) .

Please read this policy carefully, which explains how we collect, use, process or disclose your personal data. We may also collect and process your personal data in accordance with any exclusions of applicable law, which may not be listed in this Policy. We believe this policy will help you make an informed decision whether to provide us with any of your personal data .

For the purpose of understanding A3 SALON ‘s personal data protection policy, the following terms used in this policy have the following meanings :

” Applicable Law ” means the Personal Data (Privacy) Ordinance ( Cap. 486 ) of Hong Kong and its subsidiary laws and rules (as amended from time to time) ;

” Personal Data ” means any of the following, whether true or not: (a) based on ( i ) that data; or (ii) that data and other data we hold or are likely to have access to (including our information in the records (as may be updated from time to time), which can identify a particular individual, or (b) is defined as ” personal data ” or ” personal data ” under applicable law ;

” Site ” means A3 SALON ‘s website https://a3salon.com , social media and online stores, and any other websites or applications that we may own or operate from time to time ;

” Services ” means any service provided by A3 SALON in relation to the following (whether through physical or online channels or any other media now known or possible in the future );

” Social Media ” means A3 SALON ‘s pages and accounts on third-party social media platforms such as Instagram , Facebook , Twitter , Pinterest and YouTube ;

A3 SALON (including any individual, group, partnership or subsidiary of any other entity) .

We may collect personal data from you during our business relationship with you. Personal data we may collect includes your name, contact details, mailing and delivery addresses, email address, date of birth, network and device information, your shopping or browsing behavior, facial images, voice recordings (customer service calls) and your Any personally identifiable information provided to us in any form submitted to us or in any other form of interaction you have with us. We will notify you when we need your personal data. If it is necessary to provide personal data, please note that if you do not provide us with such personal data, we may not be able to provide you with our services. We may also ask for additional personal data that is not indicated as ” required ” , which you may provide entirely voluntarily (however, please note that such personal data will be used to improve our understanding of our website and users, in order to provide better products and / or services) .

If you submit personal data of third parties to us, you represent to us that you have obtained the consent of such third parties to provide us with their personal data for that purpose .

We may update this policy to ensure that it complies with any changes in industry trends and / or legal or regulatory requirements. You agree to be bound by the terms of this policy as updated from time to time. We will endeavour to notify you of any material changes to this policy by email or by notice on the website .

How do we collect your personal data ?

We collect your personal data at the following times :

1. You fill out billing information on the website ;
2. your use of any of our related services, such as subscribing to our newsletters, product notifications ;
3. you trade in goods on our website ;
4. your activation or use of any payment-related features available on our website or provided by our third-party service providers ;
5. When you sign up for the Partnership Program, Community Opinion Leader Program or Any event hosted by A3 SALON ;
6. your use of any of our related services, such as subscribing to our newsletters, product notifications ;
7. you browse our goods and services or otherwise interact with us ;
8. cookies on your device ;
9. your interactions with our customer service team or other representatives, such as live chats, web forms, emails, phone calls, video calls, letters or face-to-face meetings ;
10. you interact with us through our social media, such as liking our posts, commenting on our posts, sending us private messages on our social media ;
11. you interact with us on our live channel, such as liking or commenting on videos ;
12. when you participate in our offers, contests, sweepstakes, initiatives or requests for any additional personal data, such as customer surveys ;
13. We receive testimonials from business partners and third parties who, for example, refer you to co-promotions or collaborations or redeem coupons you purchase through them ;
14. You or your authorised representative submit your personal data to us for any purpose reasonably authorised by you, for example if the representative purchases our goods or services to ship to you or as a gift ;
15. Our third-party analytics and other service providers provide us with your personal data, which is collected and processed by them and disclosed to us in accordance with their separate privacy policies; or
16. When you voluntarily submit your personal data to us for any reason .

/ or affiliates for the purposes set out in this Privacy Policy any other terms provided by the company. Our third-party payment service providers may directly collect, process and store your credit card details in accordance with their terms of use and privacy policies. We may collect your bank account details to process refunds .

We may also collect your personal data where consent is not required by applicable law .

Please ensure that all personal data submitted to us is complete, accurate, true and correct, otherwise we may not be able to provide you with the products and services you have requested .

How do we use your personal data ?

We may use and disclose your personal data for the following purposes necessary to provide you with our products and services, including :

1. register and maintain your account and verify your identity or age ;
2. Register for and for your Affiliate Program Account, Community Opinion Leaders Program Account or any other account associated with A3 SALONs ‘ programs ;
3. To process your order for products or services, and to process or collect payment for your order ;
4. delivering or fulfilling the products or services you have purchased, including our couriers calling or texting you to obtain your delivery instructions ;
5. payment transactions (including any credit card payments, bank transfers, money transfers or e-wallet transactions) related to your payments and / or the services you use. In order to verify and execute such payment transactions, payment information, which may include personal data, will be transferred to relevant third parties, such as our payment service providers to facilitate your use of payment-related services to process your returns and refunds in accordance with our Terms and Conditions paragraph ;
6. To facilitate your use of payment-related services ;
7. Process your return or refund in accordance with our Terms and Conditions ;
8. handle your enquiries and resolve your complaints in accordance with our Intellectual Property Policy ;
9. To provide you with information related to your website activity and / or services and features to which you have subscribed, such as items saved in your shopping cart, favorite lists, brand or item notifications ;
10. Communicate with you about ( i ) your inquiries, requests and feedback, (ii) material changes to our Terms and Conditions, this Policy or other terms and conditions, and ( iii ) A3 SALON ‘s communications with you including communicating any material communications, including general announcements or public statements ;
11. Personalize and improve your customer experience when you visit the Site, such as by prioritizing products and services in your search results or content ;
12. monitor and ensure compliance with our Terms and Conditions, including with regard to dispute resolution ;
13. comply with ( i ) internal risk controls, (ii) the terms of our use of payment processing, financial or banking services, such as in relation to credit card disputes, fraud, billing errors, or (iii) any applicable laws; and
14. Optimize our website by carrying out activities such as debugging, statistical analysis, etc., to ensure the proper functioning of our website and to improve its functionality .

(collectively, ” Specified Purposes ” )

In addition, we may use and disclose your personal data for the following purposes :

1. To send you marketing communications in relation to our goods and services (where applicable), any promotions or website related thereto, including informing you of our offers, initiatives and promotions, contests, sweepstakes, partner collection partners or point redemptions programs and other promotions ;
2. Send you promotional materials about goods and services (if applicable) from our business partners who provide such goods and services (if applicable), including sending promotional emails with the order of goods , to notify you of our marketing activities, initiatives and promotions , contests, lucky draws, point partner or point redemption programs and other promotions ;
3. send you advertisements about our goods and services (where applicable) that may be of interest to you on the website or other websites, online stores ;
4. allow us to send you advertisements for goods and services (if applicable) that may be of interest to you ;
5. Invite you to attend our client events ;
6. To process your request to participate in our offers, contests, sweepstakes, initiatives or any additional personal data, such as customer surveys ;
7. Process your participation in A3 SALON or its business partners’ collaborative point or point redemption programs ;
8. To conduct market and customer research, analysis or tracking ;
9. promote our products and services on our website ;
10. Manage the administrative and business operations of A3 SALON and comply with internal policies and procedures ;
11. Improve all customer service touchpoints and train our customer service team, such as recording and monitoring phone calls; and
12. Any specific purpose in relation to a specific product or service (we will notify you separately on the relevant product or service webpage) .

(collectively, ” Additional Purposes ” )

We may also use (a) other purposes reasonably related to the specified purpose and (where consent has been obtained and maintained) additional purposes; or (b) where consent is not required for such use by applicable law your personal data .

Note: We cannot use your personal data to send you any promotional material without your consent. If you have given us consent, you may withdraw your consent in accordance with clause 6 below (“Request to withdraw consent”). If you withdraw your consent to our use and processing of your personal data for the specified and additional purposes (other than in relation to sending you promotional materials), we may not be able to continue to provide you with relevant products, services or benefits in connection with our promotions .

Who will share your profile ?

In connection with our use of your personal data for specified or additional purposes, we may disclose your personal data to our :

1. Affiliated entities of A3 SALON;
2. A3 SALON ‘s affiliated entities ;
3. A3 SALON Market sellers who provide and deliver products or services you order through the Site ;
4. payment processors that process your payments on the website ;
5. third-party payment service providers so that they can provide payment-related services to you ;
6. third-party logistics providers, such as courier services that ship your order to you ;
7. maintain a separate business partner with you for a collaborative point partner or referral or point redemption program ;
8. business partners or suppliers in connection with the processing and administration of any offers, contests, events, services, collaborative point partners or point redemption programmes organised by us ;
9. Professional consultancy and consultancy bodies providing legal and other consultancy and advisory services ;
10. agents, contractors or service providers who provide us with operational services such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other related services that require the collection, use or disclosure of your personal data; and
11. any other person to whom you authorize us to disclose your personal data .

We may also disclose ( a ) other purposes reasonably related to the specified purpose and (where consent has been obtained and maintained) additional purposes; or (b) where consent is not required for such disclosure by applicable law your personal data .

We will endeavour to limit disclosure of your personal data to the minimum necessary to fulfill the specified or additional purpose .

Disclosure of your personal data outside of A3 SALON

outside of A3 SALON if we believe that the disclosure of personal data is reasonably necessary for the following purposes :

1. To satisfy any applicable law, regulation, legal process or enforceable governmental request
2. Enforce applicable A3 SALON Terms and Conditions, including investigating potential violations
3. To detect, prevent, investigate or otherwise resolve any actual or suspected fraud, harmful or illegal activity, security or technical issues
4. A3 SALON, our users, third parties or the public from harm as required or permitted by law .

We use our best endeavours to disclose your personal data only as necessary to carry out the relevant or additional purposes .

How can I access or correct my personal data ?

To access or correct your name, email address, date of birth, shipping and billing addresses, contact numbers and other personal data, you may request access to our data protection officer through our customer feedback form (available on the website) and correction of such personal data. We may require additional information from you to confirm your identity before allowing access or correction .

We will endeavour to respond to your personal data access and correction requests within 30 days. If we are unable to meet this period, we will notify you as soon as we can provide the information or make corrections. Please note that certain types of personal data access and correction requests may be exempted under applicable law .

Please note that we may charge a reasonable fee to process your personal data access request .

We will send your corrected personal data to every other person or entity to whom A3 SALON disclosed such personal data within one year prior to the date of the correction, unless such person or entity does not require such personal data for any legal or commercial purpose. wait for the personal data that has been corrected, or you agree with us: subject to your consent, we may only disclose the personal data that has been corrected to certain organisations to which we have disclosed it within one year prior to the date of the correction send .

Withdrawal of processed request

If you wish to withdraw your consent for us to send you sales, marketing or promotional materials, please notify us as follows:

1. Withdraw consent to receive promotional text messages: please follow the steps provided in promotional text messages to unsubscribe ; or
2. Withdrawal of consent to marketing or promotional emails: Please click on the unsubscribe link in the marketing or promotional emails.

Please note that depending on the nature of the consent withdrawn, we may not be able to continue to provide you with some or all of our products or services .

After we receive notice that you wish to withdraw your consent to receive marketing or promotional materials or communications, it may take up to 30 days for our systems to reflect your withdrawal. Therefore, you may still receive marketing or promotional materials or communications during this period .

If you withdraw your consent to receive marketing or promotional materials through certain communications (such as SMS ), we may still contact you for other purposes regarding products and services through other communications you have subscribed to (such as email) .

You can contact us via the online feedback form https://a3salon.com/ Submit a written request (a) to withdraw your consent to the collection, use and / or disclosure of your personal data held or controlled by us ; or (b) to request deletion of your personal data. We will process such requests within a reasonable time after receiving your notice of withdrawal , and it may take up to 30 days for our systems to reflect your withdrawal. Once completed, we will no longer collect, use and / or disclose your personal data, except for compliance, regulatory or other lawful purposes .

Management of personal data

We will use reasonable efforts to ensure the accuracy and completeness of personal data we use or disclose to other organisations. However, you should promptly notify us of any changes to your personal data. If you do not notify us of any changes, we are not responsible for the consequences of relying on inaccurate or incomplete personal data .

We will also put in place reasonable security measures to ensure that your personal data is adequately protected and secure, including taking reasonable security measures to prevent any unlawful or accidental access, collection, use, disclosure, copying, modification, leakage of your personal data , lost, damaged, deleted or altered. However, we are not responsible for any unlawful or accidental access, collection, use, disclosure, copying, modification, disclosure, loss, damage, deletion or alteration of personal data by third parties caused by factors beyond our control .

If personal data in our possession is ( i ) no longer required for any reason related to the purpose for which it was originally collected, or (ii) it is no longer necessary for us to retain it for any other legal or business purpose, we will take steps to ensure that it is etc. Personal data is destroyed or anonymized .

If personal data is transferred out of Hong Kong, we will do so in accordance with applicable law, including: ( i ) obtaining your consent, unless exempted by applicable law or any other law, and (ii) taking reasonable steps to ensure overseas receipt of personal data are bound by a standard of protection at least equivalent to applicable law .

Information Collected by Third Parties

A3 SALON uses the services of third party vendors who may employ cookies on their website . Advertisements on the website may be provided by third-party agencies. These advertisements may also generate cookies , for example, to track how many people watched the advertisement. The collection, use and disclosure of information (including personal data) collected by these third-party cookies is subject to the third-party provider’s privacy and data protection policies and is beyond our control .

cookies through the settings on your browser . Please note that this may result in loss of functionality of the website, limit your use of the website, or delay or affect the operation of the website .

Google Analytics

A3 SALON uses some Google Analytics features.

A3 SALON may use display advertising based Google Analytics features including, but not limited to, the following: Remarketing, Google Display Network Impression Reporting, Double Click Program Manager integration, and Google Analytics Demographics and Interest Reports. Using Google Ads Settings, you can click this link to opt out of Google Analytics for display ads and customize Google Display Network ads .

A3 SALON also uses remarketing in conjunction with Google Analytics to place online advertising; third-party vendors, including Google, can display A3 SALON ads on numerous sites across the Internet. A3 SALON and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies ) and third-party cookies (such as double-click cookies ) to notify A3 SALON , optimize and To serve ads, and to report on ad impressions, use of other ad services, and interactions with those ad impressions and ad services in relation to visits to A3 SALON . When you log into the A3 SALON website, A3 SALON may use your browsing behavior with the help of Google Analytics to connect it with any other information you have previously provided in accordance with this policy.

DISCLAIMER REGARDING THIRD-PARTY WEBSITES AND THEIR SECURITY

/ or other information you provide on third-party websites . As part of our ongoing efforts to provide value to you, we may select various third-party websites or applications to link to and frame our website and services. Your acceptance and use of the third-party service provider’s website and / or services shall be governed by the Terms and Conditions that may be agreed between you and the third-party service provider at your own risk. After you accept an offer from a third-party service provider, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data we disclose to that third-party service provider) shall be subject to applicable the privacy policy of the third-party service provider that shall be the data controller of such data. Accordingly, we are not responsible or liable for the content, security arrangements (or lack thereof) and activities of these linked sites. Any inquiries or complaints related to your acceptance or use of the third-party service provider’s website and / or services should be directed to the relevant third-party service provider accordingly .

contact us

If you have any questions about your personal data or this policy, or any complaints about our collection, use or processing of your personal data, or questions about how we comply with applicable laws, you can contact us by leaving a message online contact ( https://a3salon.com/Contact Us / ). Please clearly state in the “Your Information” box that you are making a data protection enquiry, request or complaint to ensure that it is dealt with promptly. We will endeavour to deal with any inquiries, requests or complaints promptly and fairly .

Governing Law

This Policy and your use of the website are governed in all respects by the laws of Hong Kong, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong .

Updates to the Data Protection Policy

As part of our efforts to ensure the proper management, protection and handling of your personal data, we will re-examine our policies, procedures and procedures from time to time. In this regard, A3 SALON will update this policy to ensure that it complies with industry trends and any changes in legal or regulatory requirements. We reserve the right to modify the terms of this policy in our absolute discretion .

Subject to your legal rights, you agree to be bound by the terms of this policy as updated from time to time on our website. Any revised policy will be posted and available for review on our website . You hereby agree that your continued use of our website and / or services after this policy has been revised will be bound by the terms of such revised policy .

We encourage you to visit the website frequently to ensure that you are fully informed of our latest policy on personal data protection .

By-laws

Nothing in this policy limits your rights under applicable law .

The terms of this policy are severable, and if any provision or part of this policy is found or declared illegal, invalid, or unenforceable, such illegality, invalidity or unenforceability shall not affect any other provision of this policy or its part of the terms, and the remainder of this Policy, unaffected by such unlawful, invalid or unenforceable term or part, shall continue to be in full force and effect as if such unlawful, invalid or unenforceable term or part Terms have never been included in this policy.